A phone system for people who work with their hands.

DialFrontDesk is a small company in Edmonton, Alberta.

We build an always-on phone and text answering system for trades and restaurants: the businesses where the owner is usually busy doing the work when the phone rings.

Why we exist

A plumber under a sink, an electrician in a panel, a cook in the middle of a dinner rush: none of them can answer the phone right then. The person calling usually has a problem that needs solving now, so they try the next number on the list. The business never finds out the call happened.

We wanted a way to make sure somebody always picks up, without hiring a full-time receptionist.

What we do

• When you don’t answer, a voice assistant picks up, asks what the caller needs and how urgent it is, and texts them back so they know it was received.
• Every call becomes a numbered ticket in your dashboard with a summary, and up to three people on your team are texted the moment it arrives.
• Where you want it, it books the job or order straight into your calendar.
• You keep your business number. Your phone rings first, and we only step in when you can’t answer.

How we work

DialFrontDesk is a managed service. We don’t hand you software and a manual. We set it up around how your business runs (your hours, services, service area and greeting), check that your call forwarding works, and look after it afterwards. A real person is always a short email away.

We start new clients on a free 30-day trial, so you can see it work on your own calls before you decide. You can turn it off any time.

What we’re upfront about

• It is an automated voice assistant, not a person, and it can misunderstand a caller. When it isn’t sure, it flags the call so you can call back yourself instead of guessing.
• It is not an emergency service. Anyone in danger should call 911.
• Calls may be recorded and transcribed to build your tickets, and the greeting tells callers so.
• We don’t sell your customers’ information. Our Privacy Policy explains exactly what we keep and why.

Where we are

We are based in Edmonton, Alberta, and work with trades and restaurants across Canada. You can read more about how it works on our blog, or see it for your trade: electricians, plumbers, HVAC, roofers and restaurants.